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cineride pty ltd Privacy Policy

Cineride Pty Ltd (ABN: 97 665 225) commitment to privacy is committed to managing personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws.


This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.


In this Privacy Policy, "we" and "us" refer to Cineride Pty Ltd, and "you" refers to any individual about whom we collect personal information.


About Cineride Pty Ltd


Cineride Pty Ltd is a vehicle hire company that is a national organisation. Cineride Pty Ltd offers a range of services, including short-term and long-term leases on their vehicles to individuals and enterprises.


What information does Cineride Pty Ltd collect about you? 


Cineride Pty Ltd will collect personal information, and insert personal information collected from each booking from clients and prospective clients.

When you enquire about our services or when you become a client of Cineride Pty Ltd, a record is made which includes your personal information.

   

The type of personal information that we collect will vary depending on the   circumstances of collection and the kind of service that you request from us,   but will typically include:


• eg your name, e-mail, postal address, and, other contact details;

• information about your employer or an organisation who you represent;

• your professional details; and

• any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Cineride Pty Ltd.


Prospective employees/applicants 


We collect personal information when recruiting personnel, such as your name, contact details, qualifications, and, work history. Generally, we will collect this information directly from you. 

We may also collect personal information from third parties in ways that you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number, superannuation information, and other information necessary to conduct background checks to determine your suitability for certain positions (for example, positions that involve working with children).


Other individuals


Cineride Pty Ltd may collect personal information about other individuals who are not clients of Cineride Pty Ltd. This includes customers and members of the public who participate in events we are involved with; individual service providers and contractors to Cineride Pty Ltd; and other individuals who interact with Cineride Pty Ltd on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Cineride Pty Ltd. Generally, it would include personal information like your name, contact details, and information regarding our interactions and transactions with you.


If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings that identify you.


In limited circumstances, Cineride Pty Ltd may collect information that is considered sensitive information. For example, if you are injured at an event promoted or delivered by Cineride Pty Ltd we may collect health information about you in an emergency or otherwise with your consent. 


We may collect personal information about children (for example, when children participate in events we are involved with). Where children do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf.


You can always decline to give Cineride Pty Ltd any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about the personal information we have requested, please let us know.


Visitors to our websites


How we handle the personal information of visitors to our websites is discussed below.


How and why does Cineride Pty Ltd collect and use your personal information? 


Cineride Pty Ltd collects personal information reasonably necessary to carry out our business, assess and manage our client's needs, and provide services including services provided by Cineride Pty Ltd. We may also collect information to fulfill administrative functions associated with these services, for example, billing, entering into contracts with you and/or third parties, and managing client relationships.


The purposes for which Cineride Pty Ltd usually collects and uses personal information depends on the nature of your interaction with us but may include:

 • eg, responding to requests for information and other general inquiries;

• managing, planning, advertising, and administering programs, events, competitions, and performances;

• researching, developing, and expanding our facilities and services;

• informing you of our activities, events, facilities, and services;

• recruitment processes (including volunteers, internships, and work experience); and

• Respond to inquiries and complaints.

   

Cineride Pty Ltd generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet social media, or in person. We may also collect personal information about you from other sources, for example:

 • eg our affiliated and related   companies; and

• third-party suppliers and contractors who assist us in operating our business.

Cineride Pty Ltd also collects and uses personal information for market research purposes and to innovate our delivery of products and services. 


How does Cineride Pty Ltd interact with you via the Internet?


You may visit our website (www.cineride.com.au) without identifying yourself. If you identify yourself (for example, by providing your contact details in an inquiry), any personal information you provide to Cineride Pty Ltd will be managed in accordance with this Privacy Policy.


Cineride Pty Ltd's websites use cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, and pages you have accessed on our websites and third-party websites.


You are not identifiable from such information. 


You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.


Cineride Pty Ltd's websites may contain links to third-party websites. Cineride Pty Ltd is not responsible for the content or privacy practices of websites that are linked to our website.


Can you deal with Cineride Pty Ltd anonymously?


Cineride Pty Ltd will provide individuals with the opportunity to remain anonymous or use a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general inquiry). Generally, it is not practicable for Cineride Pty Ltd to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in the events, programs, or activities we manage or deliver.


How does Cineride Pty Ltd hold information? 


Cineride Pty Ltd stores information in paper-based files or other electronic record-keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.


Cineride Pty Ltd maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the Internet. Users of our websites are encouraged to exercise care in sending personal information via the Internet.

We take steps to destroy or de-identify information that we no longer require. 


Does Cineride Pty Ltd use or disclose your personal information for direct marketing?


Cineride Pty Ltd may use or disclose your personal information to inform you about our services, upcoming promotions, events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt out at any time by contacting us using the contact details below.

If you opt out of receiving marketing material from us, Cineride Pty Ltd may still contact you about its ongoing relationship with you.


How does Cineride Pty Ltd use and disclose personal information?


For clients 

The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers where this is relevant to our services.


For customers and participants 

If you are a customer or participant in an event, we may disclose your personal information to our clients and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings that identify you for promotional purposes where you would reasonably expect this to occur.

Disclosure to contractors and other service providers 

Cineride Pty Ltd may disclose information to third parties we engage to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.

Personal information may also be shared between related and affiliated companies of Cineride Pty Ltd, located in Australia and overseas.

Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.

Use and disclosure for administration and management 

   

Cineride Pty Ltd will also use and disclose personal information for a range of administrative, management, and operational purposes. This includes:

• administering billing and payments and debt recovery;

• planning, managing, monitoring, and evaluating our services;

• quality improvement activities;

• statistical analysis and reporting;

• training staff, contractors, and other workers;

• risk management and management of legal liabilities and claims (for example,   liaising with insurers and legal representatives);

• responding to inquiries and complaints regarding our services;

• obtaining advice from consultants and other professional advisers; and

• responding to subpoenas and other legal orders and obligations.


Other uses and disclosures 

We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy. 


Does Cineride Pty Ltd disclose your personal information overseas? 

Cineride Pty Ltd is a national organisation that works with clients, service providers, sponsors, and commercial interests across Australia. It is unlikely that your personal information will be disclosed to overseas recipients. 


Unless we have your consent, or an exception under the APPs applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the APPs about your personal information.


Entities that are related entities of Cineride Pty Ltd, or are otherwise affiliated with Cineride Pty Ltd, have operations in Australia. In circumstances where your information is disclosed to overseas recipients, those recipients are likely to be located in countries in the regions in which Cineride Pty Ltd and its related entities and affiliates operate.


How can you access or seek correction of your personal information? 

You are entitled to access your personal information held by Cineride Pty Ltd on request. To request access to your personal information please contact our Privacy Officer using the contact details set out below. 


You will not be charged for requesting to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.


We will take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in the information we hold about you and letting us know if your details change. 


However, if you consider any personal information we hold about you to be inaccurate, out-of-date, incomplete, irrelevant, or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.


We may decline your request to access or correct your personal information in certain circumstances per the APPs. If we do refuse your request, we will provide you with a reason for our decision, and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.


What should you do if you have a complaint about the handling of your personal information? 

You may contact Cineride Pty Ltd at any time if you have any questions or concerns about this Privacy Policy or about how your personal information has been handled.

 

You may make a complaint about privacy to the Privacy Officer at the contact details set out below.

 

The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps that can be taken to resolve the complaint. We will generally respond to your complaint within a week.


If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavor to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents, and speak with individuals involved.


In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.


If you are not satisfied with our response to your complaint, or you consider that Cineride Pty Ltd may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.


How changes are made to this privacy policy? 


Cineride Pty Ltd may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

How can you contact Cineride Pty Ltd are: 

Cineride Pty Ltd Privacy Officer

Address: 20 Weynton Street Annandale 2038

Email address: cineride.australia@mail.com

Telephone number: (+61) 0405 764 145

This Privacy Policy was last updated on 11/12/2023.

Copyright © 2025 Cineride - All Rights Reserved.

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